Mission: Our mission at Patriot Ambulance is to give the communities and customers we serve superior pre-hospital patient care through a dedicated and caring workforce, excellence in training and advanced technologies while being a steward to our community partners.
Vision: Patriot Ambulance will continue to be the leading provider of pre hospital services while evaluating sustainable growth without compromising clinical excellence.
Values: STARCARE (used with permission of Thom Dick)
Safe:
Were my actions safe-for me, for my patient, for my colleagues, for other professionals, my organization, and for the public?
Team-Based:
Were my actions taken with due regard for the opinions and feelings of my co-workers, including those from other agencies?
Attentive to human needs:
Did I treat my patient/customer as a person? Did I keep him/her warm? Was I gentle? Did I tell him/her what to expect in advance? Did I treat his/her family and/or relatives with similar respect?
Respectful:
Did I act toward my patient, my colleagues, my teammates from other agencies, the hospital staff and the public with the kind of respect that I would have wanted to receive myself?
Customer Accountable:
If I were face-to-face right now with my customer, could I look them in the eye and say “I did my very best for you”
Appropriate:
Were my actions appropriate-medically, professionally, legally, and practically, considering the circumstances I faced?
Reasonable:
Did my actions make sense? Would a reasonable colleague of my experience have acted similarly, under the same circumstances?
Ethical:
Were my actions fair and honest in every way? Are my answers to these questions?